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No, Telecom Progress Hasn’t Slowed

Megan McArdle points to a post by “cactus” claiming that progress in the telecom industry has slowed since the passage of the 1996 Telecom Act, and suggests that this is an argument against deregulation. Megan points out that cactus is likely exaggerating the responsiveness of Baby Bell customer service in the early 1990s. Here’s another part of the argument that’s really misguided:

“My guess is that the improvement in technology available to the consumer from 1984 to 1996 is more significant than the improvement from 1996 to 2008. (Anyone remember using a BBS?) And the improvements on the cell phone side of the business seem to come mostly on the manufactured hand-unit, which was never regulated because it isn’t a natural monopoly.”

The problem with this is that if we’re talking about Internet access, there were no improvements at all between 1984 and 1996 in what phone companies offered to residential [...]

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